JOHEELA gift card
Simplified return
within 30 days
Online payment
100% secure
Free delivery
from €70*
Joheela shoes are handmade to order with your choice of options (size, heel, sole). Click here for our manufacturing and delivery times.
Description
Treat yourself or your loved ones with the Joheela gift card! You're sure not to make a mistake: the person to whom the gift card is offered will be able to choose the pair of his or her choice.
- Delivery : The gift card is a virtual card. It is sent to you by email, so there are no delivery charges to expect! All you have to do is forward the email of the gift card to the person you give this gift card to when the time comes.
- A simple and effective gift: Need a physical gift? Simply print the PDF version of the gift card here (Christmas version available here), fill in the necessary information and leave a note for the person you are giving this gift card to. Slip this thoughtful note into an envelope and you have a gift that will make an impact! You can also forward the gift card's email to the person you are giving it to.
- Usage: the card can be used several times. It is also possible to pay part of the order with the balance of the card and the rest with another means of payment.
- Card validity: 1 year from the date of purchase.
- Refund conditions: gift cards can be refunded within 30 days if they have not been used. If they have been used or if this 30-day period is exceeded, they are no longer refundable.
- Discount codes cannot be used when purchasing a gift card.
- Discount codes can be used when making a purchase paid with a gift card.
Delivery
Order received
We have received your order!
An order confirmation email has been sent to you with your order number #JHLAXXXXX.
Your Joheela shoes are then handmade with your personalization options (heels and soles).
This can take up to 3 weeks.
Order shipped
Your parcel is on its way!
A shipment confirmation email has been sent to you with the tracking number. Click here to find out more about tracking your parcel.
You will receive your order by :
1 to 3 weeks.
Europe (except */**)
2 to 4 weeks.
USA - Canada - Asia - Europe*
3 to 5 weeks.
DOM-TOM** - Europe**
**Delivery in two stages, see below.
Keep track of your parcel!
Order delivered
Your parcel is delivered! If you are absent, your parcel can be left in your letterbox if the dimensions allow, otherwise it will be dropped off at a post office.
- Standard delivery with tracking is offered for purchases over €70*.
- Order preparation time: between 2 and 3 weeks (customisable shoes are made to order with the heel height and sole type chosen!)
- Delivery between 1 and 3 weeks from the day of shipment.
- All our parcels have a tracking number. Packages are delivered by your local post office.
- There are no customs charges for shipments to France. For other countries, customs duties and taxes are very rare, but remain beyond our control.
Exchange & refund
- You have a 30-day cooling-off period after receipt of the item.
- For any exchange or refund, see the Return, Exchange and Refunds section.
- We will exchange your item free of charge.
- We will issue a refund within 7 days of receipt of the return package.
- Each item must be returned in its original, unworn condition, with all parts and tags. Soles must be clean and free of all traces of use.
- Return address in France
- Return shipping costs are at the buyer's expense.
- Delivery charges are not refunded.