• Standard home delivery with tracking offered for purchases over €70 for most countries (see "shipping rates" table above).

• We do not offer pick-up point or post office delivery.

• Order preparation time: 1 to 3 weeks. Joheela shoes are made to order with the heel height and sole type you choose!

Delivery times :

• 1 to 3 weeks from dispatch date for European countries (with exceptions */** - see table).

• * 2 to 4 weeks from day of shipment for USA, Canada, Mexico and Australia, Japan, South Korea, Singapore, Taiwan, Hong Kong, Greece, Cyprus, Croatia, Iceland, Canary Islands, Balearic Islands.

• ** 3 to 5 weeks for Guadeloupe, Martinique, Reunion, French Polynesia, French Guiana, Jersey, Bosnia-Herzegovina, Montenegro, Ukraine, Armenia, Gibraltar. Orders shipped in 2 stages: you will receive 2 tracking numbers. It is currently not possible to ship directly from our production site to these destinations. Consequently, you will receive a first tracking number concerning the delivery of your parcel from our production site to our premises in Paris, from where your parcel will be relabelled and reshipped to your address. You will then receive a second tracking number for the delivery of your parcel from our offices in the Paris region to your address.

•  2 to 6 weeks for Brazil, Chile and Colombia.

• All our packages have a tracking number.

• Track your parcel regularly! It's your duty to track your parcel. Below you'll find useful information on how to track your parcel. 

• If your order includes several items, you may receive several packages.

• Packages are delivered by your local carrier once they have arrived in your country. Once the parcel has been shipped, only your local carrier is responsible for it.

• Our shipping boxes measure 25*25*10cm for one pair of shoes and 25*25*25cm for 2 pairs or more. If your letterbox cannot hold a parcel of these dimensions, we advise you to have it delivered to a relative's address. If the parcel cannot be delivered to your letterbox, the delivery driver may drop it off at a relay point if possible. If your parcel is indicated as being delivered to a neighbor's home, or to your front door because your letterbox is too small and/or because your first name and surname are not indicated on it. We decline all responsibility in the event of loss or theft of the parcel in these circumstances.

• There are no customs charges for shipments to the European Union. For other countries, customs fees and taxes may apply, but are beyond our control.

• Joheela shoes are made to order with your choice of customization options (heel, sole type) in a renowned factory specialized in the manufacture of dance shoes, in the Shenzhen region of China. Your orders are shipped from China for faster delivery.

• If you have not collected your parcel from the post office within the time limit, or if the delivery status is indicated as "Returned to sender" because you have entered an incorrect or incomplete address (different name, missing street number, etc.), please contact us as soon as possible so that we can arrange a second delivery of your parcel or refund your order. Second deliveries or refunds are not automatic. We will charge you €10.00 for a second delivery. If you would like a refund rather than a second delivery, a handling fee of 30.00€ will be deducted from the order amount upon refund. 

• Second delivery is possible in most countries, except for a few such as Spain, the UK and Austria. Please contact us as soon as possible if you encounter a problem with the delivery of your parcel. In this case, we will charge you a fee of 50% of the order amount for manufacturing and returning the order to the right address, or a partial refund of 50% of the order amount.

• If you have entered an incorrect or incomplete address (different name, missing street number, etc.) and the delivery status is indicated as "Delivered", we cannot be held responsible. In this case, we will charge you a fee of 50% of the order amount for manufacturing and returning the order to the correct address, or a partial refund of 50% of the order amount.

• Packages returned to sender are stored in our international carrier's warehouse for only a few weeks. If we do not hear from you and are unable to arrange a second delivery, in accordance with our international carrier's policy on unclaimed parcels from outside the EU, the parcels will unfortunately be transferred to service providers and can no longer be collected by our store. If the parcel tracking system indicates that the parcel has been "returned" for more than a month and we have not heard from you, we will not be able to refund or reship your order.

• Tracking is available 1 to 5 days after shipment here: https://www.joheela-shop.com/a/order_tracking with the tracking number you received by email. 

• If the tracking does not update after shipment within 5 days, please contact us by e-mail at [email protected].

• Track your parcel regularly! It is your duty to track your parcel. You can find out more about tracking your parcel here: