How do I track my parcel?

The purpose of this page is to guide you step by step through the order process using our page https://www.joheela-shop.com/a/order_trackinghelping you to stay informed at every stage of your parcel's delivery.

  • View tracking information: After entering the tracking number, press the 'Track' button. This will display the current status and location of your package.

  • Identify Local Carrier Information: On the Tracking Information page, look at Tracking or the right-hand side of the screen. You'll often find details of the local carrier who will handle your package on the final leg of its journey. Alternatively, use our international carriers' website:

- CNE https://www.cne.com/en

- YANWEN https://www.yw56.com.cn/en/

  • Note tracking number changes: Be aware that once your package is in the possession of the local carrier, the tracking number may change. This is normal, and helps to ensure more accurate, local tracking as your package gets closer to its final destination. If a new tracking number is provided, it will usually be displayed on the site.
  • Regular Updates: Keep checking the tracking pages for the most up-to-date information about your parcel. The status will be updated regularly as the parcel gets closer to its destination.

  • For certain countries such as Greece, Finland, Estonia, Lithuania, Cyprus etc. and islands, after customs clearance of your parcel (status:"Released From Import Customs - Schiphol International Airport - Netherlands"), the parcel is handed over to another carrier so that it can transit from the Netherlands to your country. These updates do not always appear on the tracking information, as they are neither the carrier of origin nor the final carrier in the destination country. In these cases, you may not see a new update for 10 to 14 days. Given the distance involved, parcels to these countries usually take some time before the tracking system displays new updates, as the parcel must arrive in your country, be processed by local customs and then handed over to the final carrier.

Important information

  • It can take up to 5 days for the first tracking information to appear.

  • If your tracking indicates "Delivery failed", "Your package could not be delivered", "Unsuccessful Delivery", "Unsuccessful delivery attempt" or any other sign of unsuccessful delivery, please contact us by e-mail at [email protected] as soon as possible so that we can help you receive your parcel.

  • If you are absent when your parcel is delivered, or if your address is incomplete, the carrier may need additional information to make a second delivery attempt, or your parcel may be redirected to a relay point.

  • If you have not collected your parcel from the post office within the time limit, or if the delivery status is indicated as "Returned to sender" because you have entered an incorrect or incomplete address (different name, missing street number, etc.), please contact us as soon as possible so that we can arrange a second delivery of your parcel or refund your order. Second deliveries or refunds are not automatic. We will charge you €10.00 for a second delivery. If you would like a refund rather than a second delivery, a handling fee of 30.00€ will be deducted from the order amount upon refund. 
  • Second delivery is possible in most countries, except for a few such as Spain, the UK and Austria. Please contact us as soon as possible if you encounter a problem with the delivery of your parcel.

  • If you have entered an incorrect or incomplete address (different name, missing street number, etc.) and the delivery status is indicated as "Delivered", we cannot be held responsible. In this case, we will charge you a fee of 50% of the order amount for manufacturing and returning the order to the correct address, or a partial refund of 50% of the order amount.

  • Packages returned to sender are stored in our international carrier's warehouse for only a few weeks. If we do not hear from you and are unable to arrange a second delivery, in accordance with our international carrier's policy on unclaimed parcels from outside the EU, the parcels will unfortunately be transferred to service providers and can no longer be collected by our store. If the parcel tracking system indicates that the parcel has been "returned" for more than a month and we have not heard from you, we will not be able to refund or reship your order.