Important information

  • Please note that for exceptional reasons, we will not be able to receive your return parcels from Monday May 13, 2024 until Monday May 27, 2024. In order to ensure the safe receipt of your return parcel, we kindly ask you to organize the delivery of your return parcel so that it is delivered before May 13, 2024, or after May 27, 2024.

  • It is also preferable not to submit your exchange or refund request during this period.

  • For orders delivered between April 13th and May 27th, you have exceptionally 60 days from the delivery of your order to return it to us. This so that you are not penalized by this exceptional situation.

  • If you wish to make an exchange and receive your new pair as soon as possible, we recommend that you place a new order with the options of your choice and request a refund for your current order.

  • All returns received during this period will be stored at the depot or post office where possible. They will be collected and processed from Monday May 27, 2024.

How do I return my parcel?

  • Enter your order number (e.g. #JHLA00000) and your e-mail address in the fields below and click on "SEARCH".

  • Follow the instructions and select the items you wish to return.

  • Size doesn't suit you? Consult our size guide to find the right size to exchange.

  • Return requests are automatically accepted except for the following reasons, which are subject to approval: "Wrong item" - "Damaged or defective" - "Other".

  • You will automatically (or after approval for the reasons concerned) receive a confirmation e-mail with shipping instructions and a return authorization form to include in your parcel.

  • Each item must be returned in its original, unworn condition (see examples here : is my return acceptable?). The soles must be clean and free of all traces of use. Please clean the soles thoroughly before returning your pair.

  • Please note that you are responsible for paying for the return label.

  • For certain countries, your returns are now simplified: you can generate a return label in just a few clicks and pay the shipping costs directly. Please see below for the countries concerned and their rates.

  • You can also use a shipping method of your choice for your return package. In all cases, please choose a delivery method with tracking and drop-off without signature to facilitate delivery and tracking of your package.
*Countries concerned Price for one pair Price for two pairs Rate for three pairs or more
Germany, Belgium, Netherlands, Luxembourg from €11 from €12 from €13
Spain, Austria, Ireland from €13 from €14 from €15
Czech Republic, Hungary, Lithuania, Poland, Portugal from €16 from €19 from €20
Croatia, Finland, Romania, Slovakia, Slovenia from €19 from €21 from €23
Other countries See below See below See below

Return platform :

Return from another European country:

  • You may use the shipping method of your choice. In all cases, please choose a delivery method with tracking and drop-off without signature to facilitate delivery and tracking of your package.

  • Please note that payment for the return label is your responsibility as indicated on our returns page.

  • We advise you to send us your tracking number by e-mail to [email protected] so that we can track your delivery.

  • Please send your parcel to the following address:

  • AKIN STUDIO- JOHEELA
    8 rue Maréchal Foch
    78500 Sartrouville
    FRANCE
    +33788996422 - [email protected]

  • We do not accept deliveries to relay points for return parcels.

  • For customers from the UK, Switzerland and Norway, a customs payment will be required by EU customs for the parcel to be delivered to us: please declare a lower value (ÂŁ20/CHF) for your parcel in your customs declaration so that we do not have to pay taxes to receive your pair.

  • Please do not send your parcel with the Evri/Hermes carrier.

Here are a few other important things to know:

  • Returns must be made within 30 working days of the delivery date (unless otherwise stated/Christmas period).

  • Your return package will be processed within 5 working days of receipt by our team (unless otherwise stated/Christmas period).

  • Each item must be returned in its original, unworn condition (see examples here : is my return acceptable?). Soles must be clean and free of all traces of use. If this is not the case, we reserve the right not to exchange or refund the item. Please note that if we refuse the return, you will be responsible for the cost of shipping the shoes back to you. If you have any doubts about your pair's eligibility for returns, please feel free to send us photos of your pair by e-mail to [email protected].

  • Exchanges have the same production/shipping and delivery times as a normal order, to be taken into account from the day we carry out the exchange. Once the exchange has been made, you will receive an e-mail indicating that the exchange has been carried out, as well as an order confirmation for this exchange with a new order number. You will then receive a shipment confirmation e-mail with the tracking link inside when this order is shipped, as with any regular order.

  • OFFER BLACK WEEK : For orders placed with the code BLACKWEEK25 (containing 2 or more pairs), if a refund request is made and only one pair is retained by the customer, the discount BLACKWEEK20 will then be applied to that pair in accordance with the discounts applied at Black Week: